Saros Forge · Asansol, West Bengal, India

Refund and Cancellation Policy

Last updated: 2 November 2026

This policy describes cancellation and refunds for Saros Forge services. The accepted project agreement and mandatory legal rights apply. Contact hello@sarosforge.com with your project reference and the work concerned; no payment-card information is needed to raise a request.

If you cancel before work starts, the advance is refundable after deducting only direct, non-recoverable costs that you approved and that were actually incurred for your project. We will explain any deduction.

We reconcile the amount paid against documented work already completed under the approved scope and any approved, non-recoverable third-party costs. Valuation follows the agreed milestones or rates. We refund any unearned balance and identify any amount properly outstanding under the agreement. The same work or cost is not deducted twice, and an advance is not automatically forfeited just because work has started.

Fees for completed, accepted milestones are normally not refunded solely because the project is later cancelled or preferences change. If delivered work has a defect or does not match the approved scope, report it so it can be assessed and corrected. The website bug-fix period is described in our Terms and Conditions.

Repair or rework does not remove any refund, price reduction or other remedy available under applicable law or the project agreement. We do not impose a blanket “no refund for defects” rule.

If we are unable to complete an agreed project, we will discuss the completed work, handover and termination with you and refund the unearned part of payments, after reconciliation with the agreement. Rights relating to a failure to deliver are not removed by this policy.

You may request cancellation before the next billing period. The plan continues through the current paid period unless otherwise agreed, and future renewals stop in accordance with the agreed cancellation arrangement. A month already in progress is normally not prorated for a change of preference, subject to the agreement and mandatory remedies for services not provided or other applicable rights.

Charges paid directly to a hosting, domain, software or other provider follow that provider’s terms. We cannot promise a provider refund. If we bought an approved item on your behalf and recover a provider refund, we account for the recovered amount in your project reconciliation.

Email hello@sarosforge.com with the project reference, the reason for your request and the relevant milestone. We will review the work and payment record and confirm the proposed calculation, payment method and timing in writing. Payment-provider processing time may vary. Disputed items should be identified rather than treated as automatically agreed.

These rules do not exclude rights or remedies that cannot lawfully be excluded. Questions can be sent to Saros Forge, Asansol, West Bengal, India — hello@sarosforge.com.